Privacy Policy

PILLAR is a web development and SEO agency. This policy applies to visitors of pillarwebagency.com and to prospective and current clients who share information with us through this site.

When you submit our contact form, we collect the information you provide, including your name, email address, and any details you share about your business or project. We do not require this information to browse the site, only to reach out to us.

We also collect some information automatically when you visit the site, such as your approximate location, device and browser type, the pages you view, and how you arrived at the site. This is standard information collected by most websites and is not tied to your name unless you also submit our contact form.

We use Google Ads conversion tracking to understand how people find this site and whether our advertising is working. This tool uses cookies and similar technology to record when someone who clicked one of our ads later submits our contact form. It does not give us access to your personal accounts or personally identify you beyond what you voluntarily submit.

Google may use the data collected through this tracking to improve its own advertising products, in accordance with Google’s own privacy policy. You can control how Google uses this data through Google’s Ad Settings, and you can block cookies entirely through your browser settings.

We use the information you submit to respond to your inquiry, discuss your project, and, if we work together, to deliver our services. We use the automatically collected browsing information to understand how visitors use the site and to measure the performance of our advertising.

We do not sell your information to third parties. We do not use your information for purposes beyond what is described in this policy without asking you first.

We use Resend to deliver contact form submissions to our email. We use Google Ads and related Google measurement tools as described above. These providers process information on our behalf and are bound by their own privacy and security practices.

If you are a client or prospective client, any business details you share with us, such as your company name, services, service area, or marketing goals, are used only to scope, deliver, and improve the work we do for you. We do not share this information with other clients or outside parties without your permission.

We keep contact form submissions and client project information for as long as reasonably necessary to respond to your inquiry or deliver our services, and afterward for our own business records. You can request that we delete your information at any time by emailing us.

You can opt out of Google Ads personalization through Google’s Ad Settings, and you can disable cookies through your browser. You can also email us at any time to ask what information we have about you, to correct it, or to have it deleted.

We take reasonable steps to protect the information you share with us, but no method of transmission or storage is completely secure. We recommend not sending sensitive personal information, such as passwords or financial details, through our contact form.

This site is intended for business owners and is not directed at children. We do not knowingly collect information from anyone under 13.

We may update this policy from time to time as our practices or the tools we use change. We will update the date at the top of this page when we do.

If you have questions about this policy or want to request, correct, or delete your information, email us at kenshin@pillarwebagency.com.